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Legal notice and privacy policy

Privacy Policy

We welcome you to our website and invite and explain the terms of our privacy policy before you provide us with your personal data on it.

For the correct interpretation of the Privacy Policy and Legal Notice the following definitions apply:

Aloe Hotels: PARRILLA CANARIAS SL
Website: refers to www.aloehotels.com

Privacy and rights that are respected on our website

Our company is characterized by respect and due care for the personal data of our users/clients. As a user, you should know that your rights are guaranteed.

Our principles regarding your privacy are as follows:

  • We do not ask for personal information unless it is necessary to provide you with our services.
  • We do not share personal information about our users with anyone, except to comply with the law or if we have your express permission.
  • We do not use your personal information for any purpose other than that expressed in this privacy policy.

Notice about our Privacy Policy: it may change in response to legislative or self-regulatory requirements, so I advise you as a user to visit and review it periodically. It will be applicable in the event that users decide to fill out any form of any of its contact forms where personal data is collected.

Legal regulations to which this website is subject to

Aloe Hotels has adapted this website in accordance with the requirements of the Organic Law on the Protection of Personal Data (hereinafter LOPD) and other applicable regulations, with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (hereinafter RGPD), as well as with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (hereinafter LSSICE).

Responsible for the processing of your personal data

  • Identity of the Responsible: PARRILLA CANARIAS SL
  • Trade name: Aloe Hotels
  • NIF/CIF: B35480177
  • Address: CALLE BLAS CABRERA TOPHAHM, 66 1º 35500 ARRECIFE
  • Email: info@hotelaloecanteras.com
  • Activity: Hotel

For the purposes of the provisions of the General Data Protection Regulation 2016/679 of 27 April 2016, the personal data that you provide to us through the forms on the website, will receive the treatment of "web" data. To process the data of our users, we employ all the technical and organizational security measures provided for in the current legislation.

Principles applicable to your personal information

When dealing with your personal data, we will employ the principles contained in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons being these:

  • Principle of lawfulness, fairness and transparency.
  • Principle of data minimization.
  • Principle of limitation of the retention period.
  • Principle of integrity and confidentiality.

How we have obtained your personal data on our website

The personal data we process on our website comes from:

  • Contact form
  • Newsletter form

Right

The data subject may exercise the following rights:

  • Right to request Access to their personal data, and obtain information on whether we are processing personal data concerning him/her or not.
  • Right to request the rectification of inaccurate data, or where appropriate, request its deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Right to request the Limitation of the Treatment of your Data, in which case we will only keep them for the exercise or defense of claims.
  • Right to request the Opposition to the Processing of your Data, in certain circumstances and based on reasons related to your particular situation.
  • Right to Data Portability.
  • Right to Withdraw Consent, without such withdrawal affecting the lawfulness of previous processing based on such consent.
  • Theright to effective judicial protection and the right to complain to a Control Authority.

Purpose of the treatment

When a user connects to our website to, for example, send an email to the owner, make a contract or request a service, he/she is providing personal information for which Aloe Hotels is responsible. This information may include personal data such as IP address, physical address, name, e-mail address, telephone number and other information. By providing such information, you consent to your information being collected, used, managed and stored by our website, as only described and detailed in the Legal Notice and this Privacy Policy. On our website, there is a data collection system where we treat the information provided by interested parties for the following purpose:

  • Contact form: We request the following personal data: name, email, subject and message. In order to respond to the requirements of the users of our website, we use these data to respond to requests and answer questions, complaints, comments, among others, that may arise regarding the information included on the website, the services provided through the website, the processing of your personal data, questions regarding the legal texts included on the website, as well as any other questions you may have and that are not subject to contracting conditions.

Other purposes for which we process your personal data are:

  • To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms to help our website ensure the confidentiality of personal data collected.
  • Supporting and improving the services offered by our site.
  • Other non-identifying data is collected through some cookies that are downloaded to the user's computer when browsing our website and that we detail in our Cookies Policy.
  • Management of social networks. Aloe Hotels may be present in social networks. The treatment of the data carried out by the people who become followers in the social networks of the official pages of Aloe Hotels will be governed by this section, as well as by the conditions of use, privacy policy and access regulations belonging to the social network that applies in each case and previously accepted by the user of Aloe Hotels. It will treat your data in order to properly manage its presence in the social network, reporting activities or services Aloe Hotels as well as any other purpose that the regulations of social networks allow. We will not use the profiles of followers in social networks to send advertising individually.

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Aloe Hotels, with registered office at Avenue du Nouadhibu 2nd Carrefour BP 3176, Nouakchott, will be responsible for the processing of data corresponding to users of the website. Aloe Hotels does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in several cases collaborations with other professionals may be made, in such cases, the consent of the users will be required informing about the identity of the collaborator and the purpose of the collaboration, all this, under the strictest security.

Legitimacy for the treatment of your data

The legal basis for the processing of your data is consent. Therefore, to contact us or make comments on our website, consent and acceptance of this privacy policy is required.

The offer of our services is based on the consent that is requested, as well as the contracting of our services according to the terms and conditions contained in the Contracting Policy.

The use of your data is legitimized by the European and Spanish data protection regulations in accordance with the following legal bases:

  • You have expressed your consent (you have been presented with a consent form to authorize the processing of your data for certain purposes; you may revoke the consent given at any time);
  • The processing of your data is necessary for the management and maintenance of a contract entered into with you;
  • The processing of your data is necessary to comply with our legal obligations;
  • We use your data to achieve a legitimate interest and our reasons for doing so outweigh the possible prejudice to your data protection rights;
  • There may be purposes that are permitted under other legal bases; In such cases, we will make every effort to identify the legal basis in question and communicate it to you as soon as possible after we become aware of it.

Category of data

  • Identifying data: name and e-mail address.
  • Data retention criteria: data will be retained as long as their deletion is not requested by the interested party.

Addressees to whom your data will be communicated to

In order to provide services strictly necessary for the development of the activity, Aloe Hotels shares data with the following providers under their corresponding privacy conditions. The data will be communicated to the following companies to provide services strictly necessary for the development of its activity, Aloe Hotels, shares data with the following providers under their corresponding privacy conditions.

  • Google Analytics: a web analytics service provided by Google, Inc. a Delaware company whose principal office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help www.aloehotels.com www.aloehotels.com analyze how users use the website . The information generated by the cookie about your use of www.aloehotels.com (including your IP address) will be transmitted to and stored by Google on servers in the United States.
  • Pagetoday: a tool for the management of web pages and is the one that manages our website, whose main office is located at Calle Velázquez 2, Local 5, 35240, Ingenio (Las Palmas).

Navigation data

When you browse our website, non-identifiable data may be collected, such as IP addresses, geographic location (approximately), a record of how our services are used, as well as other data that cannot be used to identify the user. Among the non-identifiable data, there are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services:

  • Google Analytics

We use this information to analyze trends, administer the site, track users' movements around the site and to gather demographic information about our user base as a whole.

Data Secrecy and Security. Accuracy and veracity of the data

Aloe Hotels is committed to the use and processing of data including the personal data of users, this with due respect for confidentiality and to use them in accordance with the purpose thereof, as well as undertakes to comply with its obligation to save them and adapt all measures to prevent alteration, loss, treatment or unauthorized access (such as https protocols we use), this in compliance with current legislation on data protection. Aloe Hotels cannot guarantee the absolute impregnability of the Internet network and, therefore, the violation of data through fraudulent access to them by third parties. As a user of our website, you are responsible for the correctness and veracity of the data you provide to Aloe Hotels, thus exonerating Aloe Hotels from any liability in this regard. Users guarantee and are responsible for the accuracy, validity and authenticity of the personal data they provide, as well as undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact form provided on our website.

Acceptance and consent

The user declares to have been informed of the conditions on protection of personal data, accepting and consenting to the processing thereof by Aloe Hotels, in the manner and for the purposes stated in this privacy policy.

Modifications to the privacy policy

Aloe Hotels reserves the right to change the privacy policy in order to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, the Provider will announce on this page the modifications made with prior notice regarding the implementation.

Informative / commercial e-mails

In accordance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE), Aloe Hotels does not engage in SPAM practices, and therefore does not send commercial e-mails by electronic means that have not been previously requested or authorized by the user. In the form provided on the website, the user has the option to give express consent to receive the newsletter, regardless of the commercial information requested from time to time. In accordance with Law 34/2002 on Information Society Services and electronic commerce, Aloe Hotels undertakes not to send commercial communications without due authorization and identification.

Questions about the privacy policy or about your rights

If you have any questions, queries or doubts about the management of any personal information you have provided, you can contact us by telephone or email as indicated below:

  • Phone: 928 46 49 07
  • Email: info@hotelaloecanteras.com

Legal Notice

Welcome to this space. As a user, it is important that you know these terms before you continue browsing.

Aloe Hotels as responsible for this website, is committed to process the information of our users and customers with full guarantees and comply with national and European requirements governing the collection and use of personal data of our users.

This website, therefore, rigorously complies with the Organic Law on the Protection of Personal Data (hereinafter LOPD) and other applicable regulations, with Regulation (EU) 2016/279 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (hereinafter RGPD) and with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (hereinafter LSSICE).

Data of the person in charge

  • Identity of the Responsible: PARRILLA CANARIAS SL
  • Trade name: Aloe Hotels
  • NIF/CIF: B35480177
  • Address: CALLE BLAS CABRERA TOPHAHM, 66 1º 35500 ARRECIFE
  • Email: info@hotelaloecanteras.com
  • Activity: Hotel

General conditions of use

The present General Conditions regulate the use (including access) of the web pages of the Aloe Hotels website, including the contents and services made available on them. Any person accessing our website ("user") agrees to be bound by the General Conditions in force at any given time. User means the person who accesses, browses, uses or participates in the services and activities developed on the website.

Personal data we collect and how we collect it

The terms relating to privacy and data protection are set out in our Privacy Policy.

Obligations and commitments of users

The user is informed and accepts that access to this website does not imply in any way, the beginning of a business relationship with Aloe Hotels. In this way, the user agrees to use the website, its services and contents without contravening current legislation, good faith, generally accepted uses and public order. Likewise, it is forbidden to use the Website for illicit or harmful purposes against Aloe Hotels or any third party or which, in any way, may cause damage or impede the normal operation of the Website.

Regarding the contents (information, texts, graphics, sound and/or image files, photographs, designs, etc.), it is forbidden:

  • Their reproduction, distribution or modification, unless authorized by their legitimate owners or it is legally permitted.
  • Any infringement of the rights of the company or of their legitimate owners.
  • Its use for any type of commercial or advertising purposes, other than those strictly permitted.
  • Any attempt to obtain the contents of the Web by any means other than those made available to users, as well as those commonly used on the network, provided they do not cause any damage to the Aloe Hotels website.

In the use of our website the user agrees not to carry out any conduct that could damage the image, interests and rights of Aloe Hotels, or third parties or that could damage, disable or overload our website, or that would prevent, in any way, the normal use of the website.

However, the user must be aware that the security measures of computer systems on the Internet are not entirely reliable and that, therefore, Aloe Hotels cannot guarantee the absence of malware or other elements that may cause alterations in computer systems (software and hardware) of the user or in their electronic documents and files contained therein, although it puts all the necessary means and appropriate security measures to prevent the presence of these harmful elements.

Security measures

The personal data communicated by the user to Aloe Hotels, may be stored in files, whose ownership corresponds exclusively to Aloe Hotels, assuming all the technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current legislation on data protection.